Frequently Asked Questions
Who makes your products?
We're a mother and son team who handcraft everything ourselves from our home studio. From formulating and pouring to designing, printing and cutting our own labels - every step is done by us with care.
Where can I find your products?
We sell exclusively through this website and at Makers in Polo Park (Winnipeg). This allows us to focus fully on providing you with excellent customer service, rather than juggling multiple platforms or retail spaces.
Why are all your scented products Lavender or Vanilla?
Because we believe in keeping things soft, simple, and intentional. Lavender and vanilla aren’t just beautiful scents—they’re known to gently calm the mind and body, with research linking them to relaxation and ease. So instead of doing everything, we focus on what feels good… what slows you down, softens the moment, and creates a little space to breathe.
Why are all your soaps beige?
Because we choose to keep things as pure and natural as possible. We don’t add any artificial colouring to our body care—what you see is exactly what the ingredients give us. It’s our way of staying true to what matters: gentle, honest products that you can feel good about.
How long does it take to fulfill an order?
Many items are made to order, and we usually take about 5 days to fulfill. If your order will take longer, we’ll notify you right away.
What if I would like to place a larger order?
For larger orders, feel free to reach out about fulfillment timelines. With enough lead time, we’ll be happy to accommodate your needs.
What’s the best way to reach you with questions?
You can always contact us through our website or email LiseFiolaCreations@gmail.com. We love hearing from you, whether it’s about product availability, order timelines, or any other inquiries.